Customer Success Manager

No gender preferences: F/M/X
Apply now

How you will create impact...

  • Development of long-term customer relationships through planning and cooperation
  • Promoting and developing growth through strong product adoption and education within our existing client base
  • Owning the entire customer lifecycle, from onboarding to engagement, and renewal
  • Developing retention strategies by assessing client & learner goals and delivering impact for key stakeholders
  • Work closely with different stakeholders, especially our product, marketing, and account executive team to deliver the best results possible to our clients based on the derived product and service needs

Your Profile...

  • 2+ years of work experience in workforce development, HR, L&D, customer success, or learning technology
  • Proven ability to work with clients
  • Hands-on mentality with a positive attitude
  • Curious with a hunger to learn
  • Strong interpersonal and presentation skills
  • Outstanding verbal and written communication skills
  • Professional-level fluency in German and English (some of our clients only speak German)

What to expect...

  • Make a true impact from day one and join us to revolutionize the way the workforce learns today
  • Early-stage startup experience with flat hierarchies, fast decision-making processes, and an inspiring high-pace environment
  • Work from anywhere or join us in Berlin/Münster
  • Vibrant learning culture and a strong focus on feedback & personal growth. You'll work directly with our experienced founders from well-regarded universities (e.g. Harvard & MIT), employers (e.g. McKinsey), and successful previous startups
  • Great team of people who are passionate about providing impact and changing digital education for the better (two of our founders built the global nonprofit organization TechLabs)
  • Access to a well-established network in Berlin, Munich, Münster or Cologne's startup, technology and business scene
  • Cutting-edge technology stack
  • Regular team events!

Equal opportunities

edyoucated is proud to be an equal opportunity workplace.

We not only believe that every learner has different backgrounds which should be encouraged and supported by personalized learning.

We are also convinced that every person is different and that this diversity plays a crucial role in creating lasting impact together and therefore want to encourage everyone to join our team and enrich it with their unique ideas, backgrounds & perspectives - just like we encourage every learner to start their very own unique learning journey on our platform.

All aspects of employment (including hiring decisions) will be based on merit, competence, performance, and business needs. We are committed to continuing to diversify our team and providing an environment for successful collaboration and mutual respect between our team members.

Apply now – we'd love to hear from you!

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